Our contact details 

Name: Joanne Wyld

Address: 26 Stonard Road, N13 4DP

E-mail: nextstepreflexology@gmail.com

 

The type of personal information we collect In order to give professional reflexology treatments, I will need to ask for and keep information about your health. I will only use this for informing reflexology treatments and any advice I give as a result of your treatment. The information to be held is: 

Your contact details

Personal details (i.e. DOB)

Medical history and other health-related information

Treatment details and related notes 

 

How we get the personal information and why we hold it 

Most of the personal information we process is provided to us directly by you for one of the following reasons: To contact you regarding future appointments, for informing reflexology treatments and any advice I give as a result of your treatment. 

We use the information that you have given us in order to:  Provide you with the best possible treatment options, support and advice.

 

Lawful Basis for holding and using Client Information 

Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on for processing this information are: 

(a) We have a legal obligation: 

1.1. ‘Claims occurring’ insurance: (records to be kept for 7 years after last treatment) 

1.2. Law regarding children’s records (records to be kept until the child is 25 or if 17 when treated, then 26) 

(b) We have a legitimate interest Ii.e.my requirement to retain the information in order to provide you with the best possible treatment options and advice.

As I hold special category data (i.e. health related information), the additional condition under which I hold and use this information is: for me to fulfill my role as a health care practitioner bound under the AoR Confidentiality as defined in the AoR Code of Practice and Ethics.

 

How we store your personal information 

Protecting your Personal Data 

I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information we collect from you. I will contact you using the contact preferences you have given me. We keep contact details, personal details and health related information and treatment information for 7 years. We will then dispose of your information.

 

Your data protection rights 

Under data protection law, you have rights including: 

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances. 

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances. 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at nextstepreflexology@gmail.com, 26 Stonard road, London, n13 4dp if you wish to make a request.

 

THERAPIST’S RIGHTS 

Please note:  If you don’t agree to your therapist keeping records of information about you and your treatments, or if you don’t allow them to use the information in the way they need to for treatments, the therapist may not be able to treat you. Your therapist has to keep your records of treatment for a certain period as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed. Your therapist can move their records between their computers and IT systems, as long as your details are protected from being seen by others without your permission.

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